Flight delays and cancellations are frustrating and it's important to make sure that you're clued up on your rights before you fly - you could be entitled to compensation or a refund.
If you're flying with an EU based airline, or from a EU airport, you are protected by the Denied Boarding Regulation, which states that the airline should offer you assistance if your flight delay is expected to go beyond a certain time frame. You could also be entitled to claim compensation depending on the reason for your delay and the distance of your flight.
The Denied Boarding Regulation applies when:
Unfortunately, if you're travelling with a non-EU based airline and are flying from a non-EU destination, the same rules don't apply. However, you may still be entitled to compensation; make sure you check the airline's Condition of Carriage.ARE YOU ENTITLED TO COMPENSATION? - FIND OUT NOW
Under the Denied Boarding Regulation, what you are entitled to is dependent on the length of your flight and how long are you delayed for.
You're entitled to meals, refreshments, phone calls and emails if:
If you are in one of the above categories you are entitled to:
If your flight has been delayed, use our Flight Durations calculator to help during the compensation process.
Depending on the distance of your flight and reasons for being delayed, you could also be entitled to claim compensation in addition to the entitlements listed above.
The information above is correct at the time of publication. Please check with your airline carrier for their compensation policies and procedures.ARE YOU ENTITLED TO COMPENSATION? - FIND OUT NOW